You can find this on your Member card, on any communications we've sent you,
or by
logging in to My Southern Cross.
You can find this on your Member card, on any communications we've sent you,
or by logging in to My
Southern Cross.
If you're calling about your payments
you may need your bank or credit card details to hand.
You can find this on the communication we sent you.
You can email or call us if you need to get in touch about your policy, or get answers to common queries on our frequently asked questions page.
Here to help Monday to Friday
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
Let us know about your situation, add an authorised caller, or provide details of an Enduring Power of Attorney arrangement. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
You can claim online, request approval for upcoming treatment or check your policy benefits and remaining balances, all in My Southern Cross.
The quickest way to get this sorted is to speak to one of our team. If you have a payment due in the next 3 working days, please call us immediately. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
Lost your Member card? You can view your 16-digit Member card number any time in My Southern Cross, or download the app for access to your virtual Member card.
Get help if you're having issues with My Southern Cross website or the mobile app. Watch our step by step support videos if you've forgotten your username or password, or view FAQs to get answers to common queries about My Southern Cross.
Get help and find answers to common queries about My Southern Cross.
You can set up a new direct debit or credit card to make ongoing payments, or change the details of your existing direct debit or credit card quickly and easily in My Southern Cross.
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
You can quickly and easily request approval for surgery or a healthcare service for yourself or another policy member in My Southern Cross or the app.
You can make changes to your personal details and contact information quickly and easily in My Southern Cross or the app.
Please send us the details of your complaint and one of our team will get back to you within 3 working days. Our complaints process
Find the right plan and apply for health insurance using our online tool. If you're joining an employer work scheme you'll need to call us on 0800 438 268.
0800 100 777
Or joining through your employer?
0800 438 268
Here to help Monday to Friday
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
Please fill in some details about your current situation and one of our team will get back to you within 2 working days to discuss your options.
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
For the latest information about how Southern Cross is with you during the COVID-19 situation, please visit our dedicated COVID-19 webpage, or view frequently asked questions. For all other enquiries you can search common questions above. If your query is non-urgent, consider completing an online enquiry instead of calling so we can focus on helping customers having a tough time or directly impacted by COVID-19.
View COVID-19 informationIf you have a complaint, please use our online form and one of our team will aim to get back to you within 3 working days.
If you’re dissatisfied with the financial advice service provided by or on behalf of Southern Cross, you can raise your concern directly with any of our nominated representatives, or by:
We’ll acknowledge receipt of your complaint within two working days of the date we receive it (or if it is not practicable to do so, as soon as practicable after that time). We’ll aim to resolve your concerns in a timely manner and we’ll keep you informed of our progress.
So that we can best address your complaint, we may refer your complaint to different teams within Southern Cross. We will respond to you with the outcome of our investigation in a timely, fair and transparent way.
If you’re unhappy with our response, you can request that your complaint be reviewed by the Chief Operating Officer of Southern Cross. The Chief Operating Officer will review and make a final determination in respect of your complaint, which will be communicated to you as soon as possible.
We belong to the Insurance & Financial Services Ombudsman’s approved dispute resolution scheme (IFSO). The IFSO Scheme is a free and independent dispute resolution service available to consumers that may help investigate or resolve complaints if not able to be resolved through our internal complaints process.
If your complaint has been fully investigated by us and you’re still not satisfied with the outcome, you can refer your complaint to IFSO for review.
You can contact the IFSO Scheme on 0800 888 202, email at info@ifso.nz or at www.ifso.nz.
Alternatively, you can write to: Insurance and Financial Services Ombudsman, PO BOX 10 845, Wellington 6143.
Southern Cross welcomes media enquiries on health, medical, travel and pet insurance-related topics.
To deliver affordability and sustainability for our members, we address fraud, abuse, waste and error in claiming and conduct.
If you are concerned about potentially suspicious health insurance claiming, you can get in touch with us by:
We will use the information you provide to look into your concerns carefully and sensitively, and will take all practicable steps to maintain strict confidentiality.
If you wish to access or correct any personal information you provide us, then please let us know.
You do not need to fill in all sections of this form and if confidentiality is a concern, you can choose to remain anonymous, however the more information you can give us, the more likely we’ll be able to do something to investigate the matter further.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
If you are concerned about potentially suspicious health insurance claiming, you can get in touch with us by:
We will use the information you provide to look into your concerns carefully and sensitively, and will take all practicable steps to maintain strict confidentiality.
If you wish to access or correct any personal information you provide us, then please let us know.
You do not need to fill in all sections of this form and if confidentiality is a concern, you can choose to remain anonymous, however the more information you can give us, the more likely we’ll be able to do something to investigate the matter further.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
If you’re dissatisfied with the financial advice service provided by or on behalf of Southern Cross, you can raise your concern directly with any of our nominated representatives, or by:
We’ll acknowledge receipt of your complaint within two working days of the date we receive it (or if it is not practicable to do so, as soon as practicable after that time). We’ll aim to resolve your concerns in a timely manner and we’ll keep you informed of our progress.
So that we can best address your complaint, we may refer your complaint to different teams within Southern Cross. We will respond to you with the outcome of our investigation in a timely, fair and transparent way.
If you’re unhappy with our response, you can request that your complaint be reviewed by the Chief Operating Officer of Southern Cross. The Chief Operating Officer will review and make a final determination in respect of your complaint, which will be communicated to you as soon as possible.
We belong to the Insurance & Financial Services Ombudsman’s approved dispute resolution scheme (IFSO). The IFSO Scheme is a free and independent dispute resolution service available to consumers that may help investigate or resolve complaints if not able to be resolved through our internal complaints process.
If your complaint has been fully investigated by us and you’re still not satisfied with the outcome, you can refer your complaint to IFSO for review.
You can contact the IFSO Scheme on 0800 888 202, email at info@ifso.nz or at www.ifso.nz.
Alternatively, you can write to: Insurance and Financial Services Ombudsman, PO BOX 10 845, Wellington 6143.
Mon-Thur 8:00am - 5:30pm
Fri 8:30am - 4:30pm
*See special hours for observed holidays
Calling from overseas?
+64 9 979 9212
Or apply online
Joining through your employer?
0800 GET COVER (438 268)
Southern Cross Health Society
Level 1, Te Kupenga,
155 Fanshawe Street,
Auckland 1010
Southern Cross Health Society
Private Bag 99934
Newmarket
Auckland 1149
Freepost Authority 1440
Southern Cross Claims Centre
Private Bag 3216
Waikato Mail Centre
Hamilton 3240
Freepost Authority 1440
Download a claim form or
claim online for faster reimbursement