You can find this on your Member card, on any communications we’ve sent you,
or by
logging in to My Southern Cross.
You can find this on your Member card, on any communications we’ve sent you,
or by logging in to My
Southern Cross.
If you're calling about your payments
you may need your bank or credit card details to hand.
You can email or call us if you need to get in touch about your policy, or get answers to common queries on our frequently asked questions page.
Monday to Friday, 8am to 6pm
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
You can claim online, request approval for upcoming treatment or check your policy benefits and remaining balances, all in My Southern Cross.
The quickest way to get this sorted is to speak to one of our team. If you have a payment due in the next 3 working days, please call us immediately. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
If you've forgotten your username or password, you can quickly and easily reset your login details. Or view our FAQs for more help.
Get help and find answers to common queries about My Southern Cross.
You can set up a new direct debit or credit card to make ongoing payments, or change the details of your existing direct debit or credit card quickly and easily in My Southern Cross.
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
You can quickly and easily request approval for surgery or a healthcare service for yourself or another policy member in My Southern Cross or the app.
You can make changes to your personal details and contact information quickly and easily in My Southern Cross or the app.
Please send us the details of your complaint and one of our team will get back to you within 3 days. Our complaints process
Find the right plan and apply for health insurance using our online tool. If you're joining an employer work scheme you'll need to call us on 0800 438 268.
0800 100 777
Or joining through your employer?
0800 438 268
Monday to Friday, 8am to 6pm
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
The quickest way to get this sorted is to speak to one of our friendly team. When calling, you'll need to have your policy number handy so we can identify you. Where can I find this?
If you are a member of the media and have a query for Southern Cross Health Society, please contact our Communications & Brand Team.
If you're concerned about suspicious health insurance claims you can get in touch and let us know.
You can pass on the details of any suspicious health insurance claiming by:
Thanks for letting us know, and rest assured that we will do our best to ensure any information you supply will be treated confidentially.
Below are some examples of activity which we would investigate.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
Never sign a blank form and leave it with anyone – even a healthcare provider. Carefully check the details on invoices and your Claim update to ensure they match the treatment received and costs paid. Don’t be afraid to ask questions, report issues and query invoices.
Your opinion is important to us. If you're unhappy with our service, please let us know.
Get in touch if you're unhappy with our service, our treatment of your policy or your membership of Southern Cross.
Contact us using our online complaint form or call us on 0800 800 181. We will refer your complaint to the appropriate part of Southern Cross.
You can write to:
Chief Operating Officer
Southern Cross Health Society
Private Bag 99934
Newmarket
Auckland 1149
Your complaint has reached deadlock. See the next step in the point below.
You can write to the Insurance & Financial Services Ombudsman (Ombudsman) which is a free and independent service. You must write to the Ombudsman within three months of being notified by us in writing that deadlock has been reached. You can find out more information on the Ombudsman at www.ifso.nz.
The Ombudsman’s address is:
Insurance & Financial Services
Ombudsman
PO Box 10 845
Wellington 6143
Refer to the Rules of Southern Cross which outline a process to resolve membership disputes. You can get a copy of the Rules from southerncross.co.nz/rules or by calling us.
You can pass on the details of any suspicious health insurance claiming by:
Thanks for letting us know, and rest assured that we will do our best to ensure any information you supply will be treated confidentially.
Below are some examples of activity which we would investigate.
If suspicious claiming practices are suspected, the Society investigates and where appropriate takes steps to recover funds. The Society has a range of actions that it is able to take against members and providers. In extreme cases, where fraud or ethical issues are suspected, matters may also be referred to the police or an appropriate medical body.
Never sign a blank form and leave it with anyone – even a healthcare provider. Carefully check the details on invoices and your Claim update to ensure they match the treatment received and costs paid. Don’t be afraid to ask questions, report issues and query invoices.
Get in touch if you're unhappy with our service, our treatment of your policy or your membership of Southern Cross.
Contact us using our online complaint form or call us on 0800 800 181. We will refer your complaint to the appropriate part of Southern Cross.
You can write to:
Chief Operating Officer
Southern Cross Health Society
Private Bag 99934
Newmarket
Auckland 1149
Your complaint has reached deadlock. See the next step in the point below.
You can write to the Insurance & Financial Services Ombudsman (Ombudsman) which is a free and independent service. You must write to the Ombudsman within three months of being notified by us in writing that deadlock has been reached. You can find out more information on the Ombudsman at www.ifso.nz.
The Ombudsman’s address is:
Insurance & Financial Services
Ombudsman
PO Box 10 845
Wellington 6143
Refer to the Rules of Southern Cross which outline a process to resolve membership disputes. You can get a copy of the Rules from southerncross.co.nz/rules or by calling us.
We're open Monday to Friday, 8am to 6pm.
Calling from overseas?
+64 9 979 9212
Head office
Southern Cross Health Society
Level 1, EY Building,
2 Takutai Square,
Britomart
Auckland 1010
Southern Cross Health Society
Private Bag 99934
Newmarket
Auckland 1149
Freepost Authority 1440
Southern Cross Claims Centre
Private Bag 3216
Waikato Mail Centre
Hamilton 3240
Freepost Authority 1440
Download a claim form or
claim online for faster reimbursement